To request A/S for a product from Bodyfriend, you can enter the product type, model name, and malfunction status on the website or, if internet access is unavailable, contact the customer center for assistance. Internal mainboard, motor, air hose, air pump, and electrical/electronic wiring failures are covered under warranty, while services like seat, remote control, dispatch fee, disassembly and assembly, and relocation/reinstallation are chargeable. A/S registration, relocation/reinstallation, seat replacement, disassembly and assembly must be requested separately on the website. The warranty period for massage chairs and water purifiers is generally 5 years (60 months). This period may vary depending on the purchase and installation date, so please check with the customer center for detailed information. The service schedule for on-site visits can be adjusted after A/S registration. Additional installation or disassembly and assembly processes may incur extra costs. Bodyfriend operates a wide range of products beyond massage chairs, including water purifier rentals, mattresses, sofas, and bed frames. For more information, please refer to the news channel.
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